Customizing the survey URL

Custom Survey URL is used when you need a concise, easy to remember URL for the survey. This can make it easier for respondents to access the link.


The custom survey URL is a non-tracking URL. Responses will be saved as anonymous with no data connecting the response to the respondents. It is not possible to implement respondent tracking if you are using a custom survey URL.

How can I setup a custom URL for my survey?

  1. Go To:
    • Login »  Surveys »  Edit »  Live Survey Link
  2. Enter the name you’d like to use for the URL.
    • Characters allowed: Lowercase letters (a-z), numbers(0-9) and the hyphen “-” character. Uppercase letters and special symbols or characters are not valid URL characters.
  3. Click Save.
    • If you get an error, “Please select a different Short Name,” it means the option you entered is already in use.
    • Survey Software Help Image
      Survey Software Help Image
  4. Your customized URL is immediately available for use! When distributing the URL, please do not use www in the link. For example, the link would be, rather than

What if the customized URL is used in the email body while sending out the survey?

If we try sending out the survey using the email addresses those details won't be tracked under reports as the customized URL acts as anonymous link.

I keep getting the message "Please select a different Short Name"

This means that the Short Name you entered is already being used by another user.

Please do not use Use: www should not be used in the link and dot(.) cannot be used before in the link.

This feature/tools described here are available with the following license(s) :

Professional Edition and above- Buy Now - $15/Month

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