Cancel Account - How to?

How can I cancel my account?

You can cancel your account under the My Account section.

Go to: Login » My Account (Top Right Corner)

  • Click on My Account option in the drop down.
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  • Under My Account, scroll down to the bottom of the page and you will see the Cancel Account section.
  • Click on the Cancel My Account
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  • On the next screen, please tel us why you are cancelling your account, then click on I understand that by cancelling my master account, all other accounts associated with this account will be automatically removed.
  • If you would like to retain your surevys and data, click on Retain all surveys and data >> Cancel Account
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Upon successful cancellation, you’ll receive an email from us which has confirmation code. Please note down this confirmation code as this is required for any disputes regarding cancellation.
Please note: SurveyAnalytics staff cannot and will not cancel the account for you due to legal and security issues.

Important things to remember

  • All surveys and data will get deleted automatically unless you choose to retain all surveys and data
  • Please download all data before canceling the account.
  • Please download your invoices before canceling your account.

When I log in I get a message that the account is blocked/de-activated. How can I cancel?

If you log in and receive a message regarding the account being blocked, you should see the Cancel/Delete Account link on the left. You can cancel your account by clicking on this link.

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