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    • Field Surveys
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    • Developer API
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XDay 2020 North America Recap
Crystal Wiese         Fri, 30 Oct 2020 11:35:50 +0000

QuestionPro hosted our annual user conference – XDay, for our customers in North America on Tuesday, October 27, 2020. It was an entirely digital event on Zoom, with our customers and teams spread all over the US, Canada, and India. Here’s a quick recap in case you missed it!Kicking off ...        Read more »

How will transactional NPS shape the future of CX?
Musaddiq Shaikh         Fri, 30 Oct 2020 10:36:13 +0000

Transactional NPS is an indicator that aims to know customer satisfaction at a more granular level; that is, it offers feedback after a specific interaction, such as a call for technical support or after a particular purchase.Transactional NPS offers direct feedback on a particular topic, which allo...        Read more »

Market research vs. marketing research – Know the difference
Dan Fleetwood         Mon, 26 Oct 2020 10:14:17 +0000

Have you ever put thought into the difference between market research and marketing research? They sure sound similar, but and people sometimes use them interchangeably, but there’s a difference between both the terms. Gather research insightsWhat is market research?Market research investigates and ...        Read more »

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